Refund Policy & Customer Care
Customer Care
Handle With Care
Avoid tossing the keychains or using excessive force. Avoid pulling or tugging on the beads or threads.
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Keep Dry
Avoid prolonged exposure to water or any kind of moisture.
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Clean Gently
If needed, gently spot clean with dry cloth. Avoid harsh cleaners or scrubbing.
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Storage
When your keychain is not in use, store safely in the keychain packaging it comes with in order for the beads and material to stay protected.
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Avoid Sharp Objects
It's best to keep sharp objects away from your keychain to avoid scratching the beads or snagging the thread.
Sunlight
Keep alert of prolonged sun exposure. Your keychains can be used during any season of the year and during heat. This is just a caution! :)
Refund Policy
​We do not accept returns; however, refunds are available only in the case of damages or defects.
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If your item arrives damaged or defective, please contact us within 3 days of delivery to request a replacement or refund.
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To report your issue:
Email dearrdaliaa@gmail.com with your order number and a clear photo of your damaged item.
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We’re here to make things right and ensure your satisfaction.